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Disclaimer
The information
contained in this website has been prepared specifically for
purpose of providing travel information to the travellers. In the
preparation of this website, Nan Hwa (Express) Travel Service
Limited endeavours to offer the most current, correct and clearly
expressed travel information. Nevertheless, inadvertent errors in
information and in software mayoccur. Changes are periodically
added to the information herein. Nan Hwa (Express) Travel Service
Limited disclaims any responsibility and accepts no liability for
any direct or indirect loss or damage arising from any
inaccuracies, omissions or typographical errors that may be
contained in this website. Nan Hwa (Express) Travel Service
Limited also does not warrant the accuracy. completeness, time
liness or fitness for purpose of the information contained in this
website. If you are in doubt about the contents, have questions
about the information provided here, notice errors or omissions,
or believe that the information provided in this website can be
presented in a distinct way, please send your comments and/or
suggestions to contactus@nanhwa.com .
Terms & condition
Privacy
Privacy Policy
Statement for Nan Hwa (Express) Travel Service
Undertaking of Nan Hwa
(Express) Travel Service Limited
At Nan Hwa (Express)
Travel Service Limited, we are committed to protecting your
privacy. We undertake to use our best endeavours to ensure that
our policies and practices in relation to the collection, use,
retention, transfer and access of personal data comply with the
obligations and requirements of the Personal Data (Privacy)
Ordinance ("the Ordinance").
Collection of Personal Data
When you visit our web site(s), we
will only record your visit but will not at the same time collect
any personal data from you unless otherwise stated.
Cookies used (if any) in any part of
our web site will not be deployed for collecting personal data.
For your information, Cookies are small computer files that can be
stored in web surfers' computers for the purposes of obtaining
configuration information and analysing web surfers' browsing
habits. They can save you from registering again when re-visiting
a web site and are commonly used to track your preferences in
relation to the subject matter of the web site. You may refuse to
accept Cookies (by modifying the relevant Internet options or
browsing preferences of your computer system), but to do so you
may not be able to utilize or activate certain available functions
in our web sites.
Types of Personal Data Collected
At times, you may be required to
give your personal data including, but not limited to the
following:
Your name;
Account details, such as
account numbers, service numbers, or user accounts;
Contact details, such as
contact name and telephone number or email address; or
Payment details, such as credit
card information;
Service installation address,
correspondence address, or billing address;
Information for the
verification of identity, such as identification type and
identification number.
Failure to provide such information
may deny you of access to certain parts of our web site, or may
render us unable to handle any application or request you are
making, or may otherwise defeat the objectives of your visit. If
you are under the age of 18, consent from your parent or guardian
is required before you give us any personal data.
Use of Personal Data Collected
Specific purposes for which your
personal data may be used are set out in our Personal Data
Collection Statement.
On-line Services
We may have access to on-line stores
or service providers hosted in our web site which are operated by
third party merchants. If you want to use or order any services or
products from any of them, please note that any information you
provide, once transferred to the relevant merchant, is beyond our
control and thus outside the scope of protection afforded by us.
Retention of Personal Data
If you are our paid subscriber, your
personal data which you have given us via Internet during the
subscription period, will only be retained for a reasonable period
after termination of your subscription unless the personal data is
required to be retained for such longer period to satisfy any
applicable statutory or contractual obligations.
Disclosure of Personal Data
All personal data held by us will be
kept confidential but we may, where such disclosure is necessary
to satisfy the purpose, or a directly related purpose, for which
the data was collected provide such information to the following
parties:
a) any subsidiaries, holding
companies, associated companies or affiliates of or companies
controlled by or under common control with us;
b) any other person who is under a
duty of confidentiality to us who has undertaken to keep such
information confidential; and
c) any financial institutions,
charge or credit card issuing companies, credit information or
reference bureaux, or collection agencies necessary to establish
and support the payment of any services being requested.
Personal data may also be disclosed
to any person or persons that have a right under the Ordinance to
gain access to such information provided they are able to prove
their authority to access such information. For further details
concerning disclosure of personal data, please refer to our
Personal Data Collection Statement. If you do not want to have
your information disclosed to any third party, please write to our
Data Protection Officer.
Direct Marketing
If you have once given us your
personally identifiable information, you may receive from us or
from our affiliated companies from time to time telephone calls,
email and direct mailings containing promotional materials. Having
said that however, pursuant to the requirements of the Ordinance,
we will honour an individual’s request not to use his or her
personal data for the purposes of direct marketing. Hence if you
do not want to receive those promotional materials, please write
to our Data Protection Officer. You may be asked to indicate your
preference before signing up for any of our paid services.
Security of Personal
Data
Physical records containing personal data are
securely stored in locked containers when not in use. Computer
data are stored on computer systems and storage media located
within restricted areas. Access to records and data without
appropriate management authorisation are strictly prohibited.
Authorisations are granted only on a "need to know"
basis which is commensurate with an individual's responsibilities
and training.
The records of us are under the
control of assigned information officers who are responsible to
ensure the transfer of or access to information is legitimate and
is in compliance with the Ordinance. Proper audit trails are
produced to validate any data modification for data integrity.
There is a violation logging process
for investigation of any unauthorised attempt to access
information. Encryption technology, such as SSL, is employed for
the transmission of sensitive data collected online.
Online Payment and Payment
options acceptance
Payment may be made via Visa or
Mastercard credit cards or by bank transfer into our appropriate
bank account provided.
Credit Card acquiring and
Security
Credit card transactions will be
acquired for New Holidays/Nan Hwa (Express) Travel Service Ltd.
via JETCO Payment Gateway who is the approved payment gateway,
operated by Joint Electronic Teller Service Ltd. using the
strictest form of encryption, supporting Verified by Visa (VbV)
and no credit card details will be stored onto the website.
Transaction Terms and Limitations
Nan Hwa (Express) Travel Service
Ltd. takes responsibility for all aspects relating to the
transaction including sale of products and services offered on
this website, customer service and support, dispute resolution and
delivery of products. By using a credit card to pay for your
products or services, you confirm that the card being used is
yours. All credit card holders are subject to validation checks
and authorization by the card issuer and we are not obliged to
inform you of the reason for any refusal. Nan Hwa (Express) Travel
Service Ltd. bears no responsible for your card issuer or bank
charging you as a result of our processing of your credit card
payment in accordance with your instruction. Furthermore, we
cannot be responsible for any losses you may incur in transmitting
information to Nan Hwa (Express) Travel Service Ltd. by internet
link or by e-mail. Any such loss shall not be borne, either wholly
or in part, by Nan Hwa (Express) Travel Service Ltd., and shall be
entirely your responsibility. Cancellation of an order will incur
an administration fee, in addition to any and all credit card
processing fees incurred.
Users of this site should also refer
to the terms and conditions provided by visaasia.com at
http://www.visa-asia.com/ap/hk/en_US/general/legal/index.shtml,
which shall govern your use of this site in conjunction with the
above terms and conditions.
Access to and Correction of
Information
If you want to access and/or correct
your personally identifiable information which you have given us
via Internet, you may write to our Data Protection Officer. We may
charge you a reasonable fee for each successful access current
from time to time. However, such fee will be waived if the access
is necessary to make a genuine and reasonable correction.
Personal Data Collection Policy
Personal Data (Privacy) Ordinance
("the Ordinance") was brought into force with a purpose
to protect individuals in relation to personal data.
As a Nan Hwa (Express) Travel
Service Limited customer, it may be necessary for you to provide
us with your personal information ("Personal Data") when
you apply to us and or continue to subscribe with us for a service
and/or product ("Services"). If your Personal Data is
incomplete or incorrect, we may not be able to provide or continue
to provide the Services to you.
We shall keep your Personal Data
confidential at all times. Our policies and practices with respect
to the collection, use, retention, disclosure, transfer, security
and access of Personal Data will be in accordance with the
Ordinance and are as set out in this Policy Statement.
You agree that your Personal Data
provided by you to us may be used and retained by us for the
following purposes and for other purposes as shall be agreed
between you and us or required by law from time to time:
I. provision of
the Services;
II. marketing of goods and/or services by us, our
agents or our subsidiaries, in relation to the Services;
III.
processing of any benefits arising out of or in connection with
the Services;
IV. analysing, verifying and/or checking of your
credit, payment and/or status in relation to the provision of the
Services;
V. processing of any payment instructions, direct
debit facilities and/or credit facilities requested by you;
VI.
enabling the daily operation of your account and/or the collection
of amounts outstanding in your account in relation to the
Services; and
VII. enabling us to comply with our obligations
to interconnect or other industry practices.
You further agree that we may
disclose and transfer (whether in Hong Kong or abroad) to our
agents, contractors, any telecommunications operators, any third
party service provider, any third party collection agencies, any
credit reference agencies, any security agencies, any credit
providers, banks, financial institutions, our professional
advisers and any other persons under a duty of confidentiality to
us and any of our actual or proposed assignees or transferees of
our rights with respect to you to use, disclose, hold, process,
retain or transfer such Personal Data for the purposes mentioned
above.
In addition, in accordance with your
agreement with us, we may disclose and transfer your Personal Data
to any company within, Nan Hwa (Express) Travel Service Limited,
any of their subsidiaries and any company in which the same has a
direct or indirect interest or with which it is in joint venture
or co-operation or their respective successors and assigns and to
include that Personal Data in one or more databases held by us
(which may contain other information collected by us) for the
purposes mentioned above, the carrying out of market research,
credit assessments, marketing of any goods and/or services by us
and for the performance of procedures for comparing Personal Data
with other information supplied by you to us for such purposes and
for other purposes as shall be agreed between ourselves or
required by law from time to time. If you do not wish to receive
marketing information from us with respect to any goods and/or
services not related to or in connection with the Services, or for
us to disclose, transfer or use your Personal Data for the
purposes as set out in this paragraph, please write to us at the
address below quoting your name, address and account number(s).
Under and in accordance with the
Ordinance, you have the right to :
I. check whether we hold any of your Personal Data;
II. access
your Personal Data held by us;
III. require us to correct any
Personal Data which is inaccurate;
IV. ascertain our policies
and practices (from time to time) in relation to Personal Data and
the types of Personal Data held by us.
In accordance with the
Ordinance, we have the right to charge a reasonable fee for the
processing of any Personal Data access request. All requests for
access to or correction of Personal Data or information regarding
policies and practices and types of Personal Data held should be
in writing and addressed to:contactus@nanhwa.com
Note: In case of discrepancies between the English and
Chinese versions, the English version shall apply and
prevail.
IMPORTANT: By accessing this web site you are
agreeing to the terms and conditions set out above.
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