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Nan Hwa
(Express) Travel Service Limited has been built on
trust between our customers and ourselves. We only collect
personal information to provide you with better services and
products. To ensure you can make informed decisions and feel
confident about supplying personally identifiable information
relating to you when using our website. We maintain the
following privacy principles:
Information Collection and
Use
When you browse nanhwa.com and have not registered
any online service from Nan Hwa (Express) Travel Service
Limited, you browse anonymously. Personal information - such as
your name, address, phone number or E-mail address - is not
collected as you browse. The types of information we collect,
depending on the specific part of the site services channel you
are using, are:
User name and password
Name
Gender
Date of birth
Mailing address
Email address
Telephone number / Fax
number
Company name and job title
Hong Kong ID Card number /
Passport number / Nationality
Credit card information
including name of cardholder, credit card number, credit card
billing address and expiry date
We may also use your information
to process your request on purchasing our product(s) and
service(s); to confirm your travel arrangements; to fulfil your
request when you use our online services; to contact you
regarding your enquiries; to identify you for login and for our
own marketing purposes, such as sending you updates on our
special offers, promotions, newsletter subscription, brochure
request and so on. If you do not want us to use your contact
information to send details of our products to you please let
us know in an email to contactus@nanhwa.com .
We do not pass details of your
personal information to third parties except as described in
below:
We may disclose your
information to airlines, hotels and / or related travel and
booking agents. We will provide only the information necessary
to ensure the successful fulfilment of your travel
arrangements.
When paying by credit card
we pass your card details to our bank for authorization of the
transaction and for payment.
Apart from sharing your
information as mentioned above, we do not disclose your
details to any other person without your consent unless there
is an emergency situation that requires it and disclose the
information when required by law or court order, or as
requested by other government or law enforcement authorities,
or in the good faith that disclosure is otherwise necessary or
advisable including and without limitation to protect the
rights. This also applies when we have reason to believe that
disclosing the information is necessary to identify, contact
or bring legal action against someone who may be causing
interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be
harmed by such activities.
Cookies
Your visit to
this site may be recorded for analysis on the number of
visitors to the site and general usage patterns. Some of this
information will be gathered through the use of “cookies”
Cookies are a piece of information about the user that a
website can send to your web browser, which may then store it
on your computer system. Cookies can make the site more useful
by storing information about your preferences on particular
sites, thus enabling website owners to provide more useful
features for their users. With the use of cookies, we can
better serve you when you return to our site. Most web browsers
automatically accept cookies, but if you would prefer, you can
edit your browser options to block them in future. However, by
disabling them, you may not be able to take full advantage of
our website.
Log Files
We may
collect information regarding your IP address, browser type,
domain name and access time. This information is used for our
internal research purposes and is separate from the
information. We do not link IP addresses to any personal
information.
Security
We take
security matters very seriously and treat all personally
identifiable information obtained from users of our websites
confidential, as well as preventing from unauthorized access
and ensuring the correct use of the information. In addition to
the firewalls and other sophisticated equipment implemented, we
also provide appropriate physical, electronic and managerial
measures to protect our system, and the information and data
contained in them from accidental or malicious disruption or
destruction. When you type in sensitive information, it will be
automatically converted into codes before being securely
dispatched over the Internet. However, complete confidentiality
and security is not yet possible over the Internet, and privacy
cannot be assured in your communications to us. You acknowledge
that personal information is disclosed at your own risk, and
may be subject to unauthorized use by others. This may result
in you receiving unsolicited messages from other parties. We
are not responsible in any manner for direct, indirect, special
or consequential damages, howsoever caused arising out of the
communication of information to us.
Links
This site
contains links to other sites that have their own seperate
privacy statements. Please be aware that we are not responsible
their privacy policies or compliance with the law, and do not
vouch for their security of such other websites.
You should
therefore be fully aware the provision of the link does not
constitute an endorsement, approval, or any form of association
by or with our company. You should therefore remain alert when
you leave our site, and read the privacy statements of other
websites. We have no control over data that is submitted to
these third parties. You access the data on such websites at
your own risk and we recommend you read such statements when
entering these sites.
Changes to our Privacy
Statement
We will post our new statement on this page
once we have changed our privacy statement, so that you are
always informed of the way we collect and use the information.
If at any point we decide to use the information you submitted
under this current statement in the revised condition, you will
be given the opportunity via the website, email or in writing
to opt out or otherwise prevent from such usage. If you have
any queries or concerns regarding our Privacy Statement, or if
at any time you need help related to our services, please send
email to: contactus@nanhwa.com
Note:
In case of discrepancies between the English and Chinese
versions, the English version shall apply and prevail.
Payment Card Industry (PCI) and Data Security Standard
(DSS) Compliant
The Payment Card Industry Data Security
Standard (PCI DSS) is a set of security standards designed to
ensure that companies must maintain a secure environment to
accept, process, store or transmit credit card information.
All
confidential data are not accessible when performing a search
without clearance, data are restricted to authorized
individuals to access on a need-to-know basis. The company has
implemented and maintained a firewall configuration to prevent
repositories of sensitive information from making outbound
connections.
Credit card information stored in our system
will be deleted if it has been inactive for a period of two
years.
All transactions credit card records will be erased
permanently from the accounting system after two years. Clients
would need to produce physical evidence to the company of proof
on their credit card transactions for any reimbursement or
refund made thereafter.
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